Job Description

Four Seasons Hotel New York Downtown

The Four Seasons Hotel New York Downtown is looking for a Guest Services Agent who share a passion for excellence and who infuses enthusiasm into everything they do. Our Guest Services Agent has the opportunity to shape guest experience by providing exceptional knowledge and service in support of our world-renowned hotels. This position reports to the Front Office Manager. Work authorization for the location is required.

Join Our Team

Opening mid-2016, in Tribeca, a block away from the World Trade Center; the new Four Seasons Hotel New York Downtown rises to redefine the world’s most famous skyline. Experience CUT, Wolfgang Puck’s first NYC restaurant, and become part of the creativity, confidence and 24/7 vitality that is reshaping Lower Manhattan.

Work on a team that is built on mutual respect, collaboration, excellent service and passion for providing above and beyond guest experiences. Four Seasons Hotel New York Downtown is poised to become the leading provider of quality hospitality in the New York Downtown area.

Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

Responsibilities

The Residential Services Attendant welcomes and registers residents.. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum satisfaction while complying with all Four Seasons’ policies.

Some of the duties of a Residential Services Attendant are:

  • Greets owners/residence owners, residents, and their and guests who arrive by private car, taxi, or limo by opening their car door and welcoming them to to the property.

  • Remain in assigned post position, maintaining correct stance.

  • Assists anyone arriving and departing with packages, luggage etc. Delivers and retrieves all requested items to/from the residential units. Places all the requested items to storage or the desired area requested with the utmost care. Maintains proper records of all deliveries, pick-ups and errands.

  • Assist in all inquiries in connection with the Residences, Hotel, property and surrounding area overall.

  • Ensure prompt transportation services as necessary for arriving and departing residents/ and their guests.

  • Unloads luggage from car, tags it and issues claim tickets to the residence owner or guest.

  • Directs hotel guests to the Front Desk for check-in. Transfers luggage to the Bell Staff.

  • Announces arrival of residences/ owner and/or their guests by radio to the Residences Concierge.Ensures smooth flow of traffic in front of the property on the/drive by directing guest cars and taxis to the appropriate positions. and directing valet parkers to park cars.

  • Monitors front entry area for traffic flow and safety. Maintain and assist in keeping a safe/clean entrance area. The ability to follow proper payroll procedures.

  • Ensure the safety and security of residents and guests, and the protection of the property.

  • Ensure safety and security of all luggage and all packages. Keep departmental team members apprised of weather conditions or any other pertinent information.

  • Take an active role in all building emergency procedures. Maintain the highest standards of security, hospitality and service.

  • Handles all residents and their guests interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves complaints, assists in all inquiries. Dynamically advance the level of service provided to the residents. The ability to keep the sidewalk clean from all debris at all times (including but not limited to trash, cigarette butts, shoveling snow etc.).

  • The ability to review all materials concerning daily events & functions, which might be scheduled within the Residences, Hotel and property overall. The ability to perform other tasks or projects as assigned by supervisor.

  • Maintain records and documentation as assigned. Assists with responsibilities and duties in the absence of or heavy volume in the areas of Bell Staff and Valet Parking Staff Concierge/Page. Additional duties as may be assigned.

Preferred Qualifications and Skills

We are looking for individuals who have a knowledge of Front Desk Operations with good communication skills. Applicants are required to have physical mobility as lifting, walking, bending and moving objects up to 50 lbs. Speaking, writing and reading English is required. Positive attitude and willing to learn is must. This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.

What to Expect: You Will…

  • Be part of a cohesive team with opportunities to build a successful career with global potential

  • Have access to a robust benefit plan

  • Have the opportunity to engage in diverse and challenging work

  • Derive a sense of pride in work well done

  • Be recognized for excellence

How to Apply

FOR MORE EXCITING JOB AT THE FOUR SEASON APPLY TODAY.

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