Job Description
At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.
Our Front Office Hosts are responsible for the guest registration process and communication of hotel services and promotions. You would have the opportunity to be the face of the Park Hyatt New York. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquiries.
If you have worked at other hotels in a customer service capacity, in the Front Office or you have an interest in hotel customer service jobs, we’d love to hear from you!
Qualifications
-
A true desire to satisfy the needs of others in a fast paced environment.
-
Refined verbal and written communication skills in English, other languages than English preferred.
-
Ability to stand for long periods of time.
-
Must be able to work a flexible schedule (including overnight), including weekends and holidays.
-
Must be proficient in computer skills, preferably with Opera, HotSOS and Microsoft office programs.
-
Must have prior customer facing service experience, preferably with a luxury hotel or brand.
-
Hospitality degree or equivalent training/certification preferred.