Job Description
Duties & Responsibilities:● Call our existing database to help clients with bookings and other enquiries. Also, offering a voucher and adding them to our CRM data base.
● Check and follow up survey monkey.
● Exposure to Business-to-Business (B2B) marketing and sales approach.
● Handling incoming sales leads.
● Online support / chat to potential clients. This entails answering sales emails with the objective of booking a job straight into our booking software in a timely manner.
● Keeping records of relevant conversations in the CRM.
● Keep CRM updated by recording of all forms authored for billing purposes.
● Data mining and data entry.
● Daily reporting on KPIs
● Managing email traffic
● Some Marketing work – background in Internet marketing is a plusQualifications & Experience:
We believe the following personal attributes will help the person in the role to be successful.
It’s also important to be able to deal with negative responses from customers who don’t want to talk to you, and above all, you must enjoy the buzz of working under pressure and meeting sales targets.
● We are open to new graduates willing to learn and grow with the business. Experience in customer service or a support role is much appreciated.
● As a pioneer to the account, you must be flexible in different tasks such as taking incoming and outgoing calls, process documentation and in leading the account.
● Excellent English communication and listening skills.
● High level of written and spoken English
● Experience in Office 365 or MS Office
● A polite and friendly manner (being rude never gets you anywhere)
● High level of accuracy
● Lots of initiative
● A positive attitude
● The ability to think on your feet
● Good at responding client needs / requirements
● Looks for opportunities to better serve client’s needs and exceed expectation.
● Confident in asking for the sales when web customers phone or connect by online chat
● Able to push or ask for the sale without appearing pushy or manipulative
● Good in time management and prioritising tasks needed.
● Organised
● Willing to learn how to manage schedule for the NZ team. Experience in Fleet management is a plus.
● Willing to learn about competitors and other products in order to apply the industry’s best practice
● Willing to work in Clark Freeport Zone, Pampanga