Job Description

Sales Operations Jobs

What will you do with a world of possibilities? We’re solving the world’s most complex challenges, and our people are at the forefront of progress. In a Sales Operations job at HP, you’ll play a part in building the future—one big idea at a time. You’ll support our sales professionals and others through the design, implementation, and operational execution of end-to-end processes and tools. Working at HP, we’ll give you the resources to develop your talent and creativity. Ready to unleash your potential? Join us in one of these Sales Operations jobs.

Customer Engagement Management Advisor-1490119
Description

 Acts as a first point of contact for regular, ongoing customer accounts on daily operational matters.

 Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post-sales programs).

 Collaborates with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.

 Handles regular, on-going customers with low complexity issues.

 Communicates with both internal and external customers at the individual contributor level.

Qualifications
Education and Experience Required
 First level university degree or equivalent experience.
 Typically 0-2 years of related experience (e.g., supply chain, customer service, procurement, financial management).
Knowledge and Skills
 Good communication skills with ability to convey low to medium impact messages clearly (verbal, written and presentation) to internal and external peers. Mastery in English and local language as well as other languages as required.
 Basic problem-solving and analytical skills.
 Basic knowledge of the end-to-end process of sales operations.
 Basic knowledge of local legal compliance issues.
 Ability to structure and apply basic organizational skills to manage daily operational issues.
Job - Sales Operations
Primary Location - Mexico-Jalisco-Guadalajara
Schedule - Full-time
Shift - Day Job
Travel - No
Job Posting - Feb 2, 2016
EEO Tagline HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities

Job ID: 1490119

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