We’ll make the most of all your talents, not just your technical skills. We’ll challenge you, but we’ll also make being here as stimulating and diverse as your life is. You’ll be given the tools, training and support you need, while our global platform allows you to have more mobility, choices and opportunities than you ever imagined. It all adds up to the perfect opportunity to take your career further with us.

Department Info

J.P. Morgan Investor Services (IS) is a premier securities servicing provider that helps institutional investors, alternative asset managers, broker dealers and equity issuers optimize efficiency, mitigate risk and enhance revenue. IS leverages the firm’s global scale, leading technology and deep industry expertise to service investments around the world. Locally, the IS business has a strong market position, ranking first in most valuable cross border assets and second by total assets under custody.

Position Summary

The Custody Client Service team is the daily contact and first point of escalation for clients. They take ownership of issues and will assess, coordinate and manage the issues with the assistance of the internal teams ensuring that service delivery standards are met.

We are looking for an experienced custody team manager to take ownership for effectively managing the team, ensuring queries are satisfactorily resolved, trends are identified and remedied, participating in client service review meetings and attending service calls.

Your key responsibilities would be:

• Managing the team and ensuring the daily settlements deadlines are met
• Be the subject matter expert around trades/cash queries
• Be main point of escalation for the team
• Producing query metrics with accompanying remediation proposals
• Conducting client service reviews and attend client meetings
• Monitoring and resolving risk indicators
• Supporting a variety of projects and trading initiatives

To be successful in this role you will need:

• A relevant finance tertiary qualification would be an advantage
• Minimum five years’ experience in custody and/or portfolio servicing or other securities related industry
• Extensive knowledge of financial markets and instruments i.e. Austraclear, Chess as well an understanding of trade, cash settlements and FX
• Understand risk & PnL exposure
• Proven ability to communicate with and influence senior stakeholders, both internally and externally
• Excellent ability to multi-task in a high pressure trade settlement environment
• Proven strong team management capability

About J.P. Morgan

J.P. Morgan has been a leader in helping companies grow and markets develop throughout our history. We collaborate across the globe to deliver the solutions and advice to meet our clients’ needs, anywhere in the world. We operate in 100 countries and hold global leadership positions across our businesses. We have an exceptional team of employees who work hard to do the right thing for our clients and the firm every day.

Join us and you’ll help shape the future of one of the most respected financial institutions in the world.