Job Description
Skills:
- Fluency in written and spoken English
- Fast, accurate, efficient data entry skills
- Detail and solution orientation
- Problem solving skills
- Excellent listening skills
- Strong interpersonal skills
- Customer service skills
Abilites:
- Ability to empathize with the customer
- Ability to translate complex information into understandable & actionable concepts (paraphrasing)
- Ability to follow through on all commitments and identifies process improvements
- Ability to work collaboratively and ethically
- Ability to pitch a sale
- Ability to tailor-fit the solution to the customer’s concerns
- Has the passion to serve the industry & the company
Education:
- Completed at least 2nd year College
Experience:
- At least 3 months call center experience, OR at least 6 months face-to-face customer service experience (food or restaurant, hotel, retail industries)
- Sales experience is preferred, but not required
- Experience with hospitality or reservation services preferred, but not required